Files
MyIP/SUPPORT.md
T
jason5ng32andClaude Fable 5 9a534e6497 Docs(community): route security, conduct and support reports to the right channels
SECURITY.md used to ask for vulnerability reports in public issues while
requesting no public disclosure in the same breath; it now points at
GitHub's private advisory form, states the latest-release-only support
policy and scopes out non-code findings. The Code of Conduct's
enforcement contact — a literal blank since the file landed — now uses
the same private form. New SUPPORT.md and an issue-chooser config send
questions to Discussions Q&A and docs before they become issues, and
CONTRIBUTING drops its stale "questions also go to Issues" line.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
2026-08-22 22:30:49 +08:00

2.1 KiB

Getting help

Start with the docs, then pick the channel that matches what you need.

Documentation first

The MyIP Docs Center covers most questions, in English, 中文, français and русский:

  • Developer Guide — deployment (Node, Docker, Vercel), MaxMind setup, reverse proxies and ALLOWED_DOMAINS, environment variables, architecture.
  • Knowledge Base — what each tool measures and how to read its results.

Two settings account for most self-hosting problems: MaxMind credentials (without them the MaxMind source returns 503) and ALLOWED_DOMAINS (without it every request from a non-localhost domain gets 403).

Where to ask

You want to… Go to
Ask how to do something, or why a result looks odd Discussions → Q&A
Report a bug you can reproduce New issue → Bug report
Suggest a feature New issue → Feature request
Report a security vulnerability Private advisory — see SECURITY.md
Contribute code or a translation CONTRIBUTING.md · TRANSLATING.md

There are no chat channels — everything happens on GitHub, in the open, so the next person with the same question can find the answer.

Making your question answerable

Deployment questions need: how you're running it (Docker / Node / Vercel), the version, what you set for ALLOWED_DOMAINS and MaxMind, and the backend terminal output. Page questions need: browser, what you saw versus what you expected, and any errors from the browser console.

MyIP is maintained by one person in their spare time. Replies aren't instant, and a question that already contains the details above gets answered a lot sooner.